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Help managers, service outlets, services engineers to analyze various dimensions of data.
Data analysis can enhance businesses understanding. Without consistent data, it can be difficult to find service capability timely, statistics of product quality, and understand the service cost-effectiveness timely, as well as resulting in inability to manage the product life cycle data. ServiceCloud has an embedded decision tool, based on multi-dimensional service analysis such as region, product and service type to support managers make decisions and improve the service quality of enterprises and improve customer satisfaction.
Grasp customer satisfaction through return visit and evaluation
Focus on the results of satisfaction and improve service quality
Timely statistics of product quality
Master product life cycle data
Find problems and improve product quality
To understanding of service cost and benefits timely
Adjust policies and reduce costs in time
Multi dimensional dashboard for intuitive data display
Real time data display and analysis
Timely detection of abnormal conditions
Help decision maker and improving service
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